Frequently Asked Questions
Everything you need to know about shopping with Oswaal Books
What is the standard shipping time for my order?
We typically process orders within 24-48 hours. Standard domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
How do I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier partner's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Absolutely. We pride ourselves on working only with manufacturers who adhere to fair labor practices and utilize sustainable materials to ensure our fashion is both high-quality and responsible.
How can I change or cancel my order?
If you need to modify or cancel an order, please contact our support team within 2 hours of placement. Once an order has entered the fulfillment stage, we are unable to make further changes.